Shipping & Returns

All our products are handwoven and crafted with care. Both domestic and international orders may take approximately 3–4 weeks for delivery, subject to product availability.

For expedited delivery requests, please contact us at +91 81609 72461 or shop@rushangi.com.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Any such charges are payable by the recipient and are not included in the product or shipping price.

In some cases, our delivery partner may request payment of applicable duties before the order is exported from India or delivered to the recipient.

Eligibility

• A return or exchange request must be made within 7 days of receiving the order.
• The item must be in its original condition.
• All original tags must remain attached.
• The item must be returned with its original packaging.
• The item must not have been worn, washed, altered, damaged, or used in any way.

Return & Exchange Process

1. Contact our customer care team at shop@rushangi.com with your order number and reason for return or exchange.
2. Once approved, our team will share the applicable return instructions, notes, and labels.
3. Where pickup service is available, our delivery representative will collect the item along with the required documents.

Please ensure that the product is securely and properly packed before pickup.

Payments made for purchased items are not refundable to the original payment method. For eligible approved returns, you may choose either an exchange for another eligible product, subject to availability, or a credit note of the applicable value for a future purchase from Rushangi.

Returns or exchanges will not be accepted for:

• Products purchased during a sale or promotional period.
• Customized or made-to-order products.
• Fabrics once cut from the roll.
• Saris that have been finished with fall and hemming.
• Products that have been worn, washed, altered, damaged, or used.

Each international order is carefully prepared and packed before dispatch. We strongly encourage international customers to contact our customer care team before placing an order if they have any questions regarding product details, fabric, colour, measurements, sizing, fit, customisation, or shipping.

Our team will be happy to assist you before purchase so that you can make the most suitable selection.