Privacy Policy

We may collect personal information from you when you register for or subscribe to any of our services, place an order, purchase a gift voucher, use our online services, interact with us through social media, click on advertisements displayed by us or on third-party websites, use our personal shopping services, request information or assistance, provide testimonials or feedback, comment on blogs or articles, attend events that we organise or sponsor, participate in competitions or promotional activities, subscribe to special offers or updates, take part in research panels, or complete surveys.

By registering, subscribing to, or using our services, you consent to the collection and use of your personal information in accordance with this Privacy Policy. We may also receive information about you from affiliated companies and third parties with whom we have a business relationship.

The personal information we collect and retain may include your name, email address, telephone or mobile number, residential address, shipping address, payment card billing address, payment information, IP address, search preferences, purchase history, shopping preferences, sizing information, responses to surveys or research panels, browser type, the dates and times you access our website and the duration of your visits, referring URLs, device or network location information, photographs and other content you choose to share with us, date of birth, password information, answers to security questions, and any other information you voluntarily provide.

Where applicable, we may monitor or record telephone calls made to or received from us for security, quality assurance, staff training, and to improve the services we provide.

Your privacy is important to us. We have therefore developed this Privacy Policy to help you understand how we collect, use, communicate, disclose, store, and protect personal information.

• Before collecting personal information, or at the time it is collected, we will identify the purposes for which the information is required.
• We will collect and use personal information only for the purposes identified by us and for other related or compatible purposes, unless we obtain your consent or are otherwise required or permitted by law.
• We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
• We will collect personal information using lawful and fair methods and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal information should be relevant to the purposes for which it is being used and, where reasonably necessary, should be accurate, complete, and kept up to date.
• We will use reasonable security measures to protect personal information against loss, theft, unauthorised access, disclosure, copying, misuse, alteration, or modification.
• We will make information about our policies and practices relating to the management of personal information reasonably available to our customers.

Rushangi is committed to conducting its business in accordance with these principles and to maintaining the confidentiality and security of personal information.

We may share certain information with companies, designers, partners, service providers, or other organisations with whom we collaborate. Such parties may use information in accordance with their own privacy policies and applicable laws.

These purposes may include financial reporting and analysis, strategic planning, customer segmentation, business analytics, research, improving our understanding of our customer base, sourcing and developing products, improving product recommendations, enhancing marketing campaigns, and creating relevant content and editorial features.

We may also share your information with one or more of the following categories of organisations:

• Data processing companies, mailing providers, technology providers, payment processors, logistics providers, and other third-party suppliers working on behalf of Rushangi.
• Advertising agencies, marketing platforms, ad-serving providers, and other advertising intermediaries.
• Credit reference agencies, payment service providers, fraud detection services, or fraud prevention agencies, which may retain a record of the information provided to them.
• Research organisations, universities, researchers, or other research and development organisations where appropriate.
• Regulatory authorities, government bodies, law enforcement agencies, courts, or other authorities where disclosure is required or permitted by law.

You may request access to, review, or correction of the personal information we hold about you.

If you believe that any personal information held by Rushangi is inaccurate, incomplete, or outdated, you may contact us at shop@rushangi.com, and we will take reasonable steps to review and update your information where appropriate.

Where account or profile functionality is available on our website, you may also be able to review or update certain information directly through your account.

We may update or modify this Privacy Policy from time to time to reflect changes to our business practices, services, website functionality, legal requirements, or other operational needs.

We encourage you to review this Privacy Policy periodically, particularly when providing personal information to us or using our website and services.